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Booking Frequently Asked Questions

  1. Are you still open and seeing patients during the Coronavirus 19 (COVID-19) pandemic?
    Yes, we are open, but we are mainly seeing patients via telemedicine (video) consultations instead of in-person. At this time, insurance companies we are in-network with (Medicare) are covering telemedicine visits the same as regular visits. Patients must wear a mask to in-person visits, and visitors are limited to only one essential visitor per patient.


  2. What does it mean to "request an appointment" or "apply?"
    To better serve her clients' needs and protect their time, Dr. Chalfin has started limiting her practice to those she feels she can best serve. All new patients will now apply with a short questionnaire before they are accepted into the practice. Neurology is a fascinating yet complicated, rapidly-changing field in high demand. By limiting new patients to those whose needs she can reliably meet, she can continue to serve every patient of this practice with the same high level of care they have come to expect.


  3. What insurances do you accept?
    Traditional Medicare only. As secondary plans for Medicare, we accept only Medigap (official Medicare supplement) plans - if you do not have a Medigap plan, and instead have a group/employer plan as your secondary coverage, you will be required to pay for your 20% coinsurance up front, then will be reimbursed if and when your insurance covers the cost of the visit. If you have any other commercial health insurance plan, Dr. Chalfin is out of network, and you will be responsible for the fee-for-service rates at the time of service. We urge you to contact your insurance to have a better understanding of what is covered under your specific policy. Please note: the fees are for doctor's visits only; any testing ordered, including laboratory studies, imaging, EEGs, etc. can be done through your insurance coverage.


  4. Do I need a referral?
    Every insurance policy is different. Please find out from your insurance carrier if you need a referral for reimbursement of your visit. Though a referral may not be required for traditional Medicare patients, we encourage seeing your PCP first whenever you have a medical concern so diagnostic testing or treatment can be started.


  5. How much are the fees if you are out of network with my insurance?
    $395 for initial consultations (new patients), and $195 for follow-up visits.


  6. Are you trying to get on my insurance?
    Not at this time.


  7. How much will it cost for further testing?
    If any further testing is required, including bloodwork, MRIs, EEGs, etc., the doctor will refer you to a lab or facility that can take your insurance.


  8. Why do you need my credit card information?
    We are a small boutique neurology practice that strives to provide personalized, compassionate care and to meet or exceed our patients' expectations. In order to hold your dedicated appointment slot, we require a credit card to protect against late cancellations and no shows. This will be charged only in the event you do not show up for your appointment, or if you cancel less than 48 hours prior to your appointment time or by 11am on Friday for Monday appointments. The credit card stored will also be used to cover copays, coinsurance, deductibles, and any other visit fees passed on by your insurance as outlined in our financial policy, found here.


  9. Do you offer a sliding scale or payment plan? Unfortunately, Medicare laws prohibit the use of a sliding scale, and because our practice has limited support staff, we are unable to provide payment plans.

  10. I don't see an opening for the appointment type I need. Why is that?
    In order to meet the needs of our patients, we schedule only a couple months in advance. If you do not see any openings, please check back in a week or two. All available appointments are online. We appreciate your patience and are honored to be considered for your neurology care.


  11. Can you place me on a waiting list?
    We no longer keep a waiting list. When a cancellation does occur, it will be available online, so please check back again soon!