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Booking Frequently Asked Questions
Are you still open and seeing patients during the Coronavirus 19 (COVID-19) pandemic?
Yes, we are open, but we are mainly seeing patients via telemedicine (video) consultations instead of in-person. Due to the risk of exposure to vulnerable members of our population, and the recommendation to "physically distance" from the CDC, we are converting most non-urgent visits to TELEMEDICINE visits (video chats) until further notice. No housecalls will be scheduled unless absolutely necessary. At this time, insurance companies we are in-network with (Medicare, Medicare supplement plans, and Ambetter) are covering telemedicine visits the same as regular visits.
What does it mean to "request an appointment" or "apply?"
To better serve her clients' needs and protect their time, Dr. Chalfin has started limiting her practice to those she feels she can best serve. All new patients will now apply with a short questionnaire before they are accepted into the practice. Neurology is a fascinating yet complicated, rapidly-changing field in high demand, and Dr. Chalfin is passionate about helping every one of her patients and providing them with personalized attention. In addition to her outpatient practice, she is a part of TeleSpecialists and takes stroke call for hospitals across the country to help stroke patients and to keep her acute skills sharp. She is also a wife and a mother. What started as a part-time undertaking has begun to take over other parts of her life and was becoming unsustainable. Her service to clients as well as her commitment to her family were both becoming compromised. By limiting new patients to those whose needs she can reliably meet, she can continue to serve every patient of this practice with the same high level of care they have come to expect.
What insurances do you accept?
Traditional Medicare and Ambetter only. As secondary plans for Medicare, we accept only Medigap (official Medicare supplement) plans - if you do not have a Medigap plan, and instead have a group/employer plan as your secondary coverage, you will be required to pay for your 20% coinsurance up front, then will be reimbursed if and when your insurance covers the cost of the visit. If you have any other commercial health insurance plan, Dr. Chalfin is out of network, and you will be responsible for the fee-for-service rates at the time of service. We urge you to contact your insurance to have a better understanding of what is covered under your specific policy. Please note: the fees are for doctor's visits only; any testing ordered, including laboratory studies, imaging, EEGs, etc. can be done through your insurance coverage.
Do I need a referral?
Every insurance policy is different. Please find out from your insurance carrier if you need a referral for reimbursement of your visit. Though a referral may not be required for traditional Medicare or Ambetter EPO plan patients, we encourage seeing your PCP first whenever you have a medical concern so diagnostic testing or treatment can be started.
How much are the fees if you are out of network with my insurance?
$345 for initial consultations (new patients), and $165 for follow-up visits. Add $150 for housecalls. Housecalls are only performed within a 15-minute radius of the office. Special requests for housecalls further than this will be charged $200/hr for travel time door to door both ways.
Are you trying to get on my insurance?
The answer is probably yes, though currently, due to limited support staff and poor responses from insurance companies, we have placed further insurance contracts on hold. Since we are a small practice, it can be hard to obtain sustainable insurance contracts, but it never hurts to have a few motivated patients to advocate for us, so we encourage you to call and ask for your insurer to add us to their roster.
How much will it cost for further testing?
If any further testing is required, including bloodwork, MRIs, EEGs, etc., the doctor will refer you to a lab or facility that can take your insurance.
Why do you need my credit card information?
We are a small boutique neurology practice that strives to provide personalized, compassionate care and to meet or exceed our patients' expectations. In order to hold your dedicated appointment slot, we require a credit card to protect against late cancellations and no shows. This will be charged only in the event you do not show up for your appointment, or if you cancel less than 48 hours prior to your appointment time or by 11am on Friday for Monday appointments. The credit card stored will also be used to cover copays, coinsurance, deductibles, and any other visit fees passed on by your insurance as outlined in our financial policy, found here.
Do you offer a sliding scale or payment plan? Unfortunately, Medicare laws prohibit the use of a sliding scale, and because our practice has limited support staff, we are unable to provide payment plans.
I don't see an opening for the appointment type I need. Why is that?
In order to meet the needs of our patients, we schedule only a couple months in advance. If you do not see any openings, please check back in a week or two. All available appointments are online. We appreciate your patience and are honored to be considered for your neurology care.
Can you place me on a waiting list?
We no longer keep a waiting list. When a cancellation does occur, it will be available online, so please check back again soon!